Content Moderation & Reporting Policy

1. Purpose

This policy explains how Grace Connect may review reports, remove content, restrict accounts, and protect users. It applies to community posts, testimonies, prayer requests, comments, direct messages, media, ministry groups, support attachments, church profiles, and other user content.

2. Reporting

Users may report content or behavior that violates the Terms, Privacy Policy, Community Guidelines, church rules, or applicable law. Reports may include reporter ID, reported user ID, content type, content ID, reason, description, timestamps, church ID, and related metadata.

3. Who May Review Reports

Reports may be reviewed by authorized church leaders, administrators, care-team members, role managers, Grace Connect support, security reviewers, or legal/compliance personnel depending on the issue and role permissions.

4. Possible Actions

Actions may include no action, warning, content removal, content visibility restriction, user block support, message restriction, role removal, account suspension, account deletion, church admin notification, safety escalation, or legal/regulatory escalation.

5. Preservation of Reported Content

Content that is deleted or hidden from normal view may be retained temporarily or longer in report records, audit logs, backups, or safety archives where necessary to investigate abuse, enforce policies, comply with law, or protect users.

6. False or Abusive Reports

Reports must be made in good faith. Repeated false, malicious, retaliatory, or abusive reports may result in account restrictions.

7. Emergency Situations

Grace Connect is not an emergency service. If content suggests immediate danger, violence, abuse, or self-harm, users should contact local emergency services or appropriate authorities immediately. Grace Connect may also escalate safety concerns when necessary and lawful.